Delivery package
- SLA-based ticket handling
- Security and dependency patches
- Uptime monitoring & alerts
- Backup verification checks
- Minor enhancements quota
- Monthly health reports
🛠️ Maintenance (AMC / Support)
AMC, Maintenance & Application Support
Annual maintenance, SLA-based support, patches, monitoring and continuous improvement.
Outcomes
What we deliver
Typical scope
- Onboarding & knowledge transfer
- Severity matrix agreement
- Change window calendar
- Escalation matrix
- Quarterly optimisation review
- Renewal recommendations
Fit
Industries we support
All industries with live systems
Government
Healthcare
Enterprise SaaS
Engagement shapes
How this service is usually shaped
Plan names below are engagement shapes — not a public price list. We’ll send a tailored quotation after you share your requirements.
Starter
Starter engagement
Business-hours support for a single application.
- Business hours
- 48h response*
- Monthly patch window
- Email tickets
Professional
Professional engagement
Priority SLA with monitoring and enhancement hours.
- Priority SLA
- Monitoring
- 16 enhancement hrs
- Named engineer
Enterprise
Enterprise engagement
Mission-critical AMC with extended coverage.
- Extended hours
- On-call option
- 40 enhancement hrs
- Security drills
Next step
Build this with EXITOSYS
Tell us about your timeline, compliance needs and existing stack. We will propose a delivery shape and share a quotation online.